Refund & Cancellation Policy

We want you to be confident before you buy. That's why a free 24-hour trial is available to test channels, quality and compatibility on your own devices first.

Cancellations

Plans are one-time payments and never renew automatically, so there is no recurring subscription to cancel. When a fixed-duration plan ends, access stops unless you choose a new plan.

Refund requests

• Message support on WhatsApp (+44 7446 191096) or Telegram (@Xtreamtech) with your order reference and the reason for your request.
• Support reviews each request individually, including whether the issue can be fixed — many playback problems are resolved with a setup change.
• Where a refund is approved, it is returned to the original payment method.

Your statutory rights

Nothing in this policy limits any consumer rights you have under the laws that apply to you.